Catalog Item Price is not Showing Correctly

[Vishal_Jaiswal]

There is a catalog item that has two different prices defined based on the Division. However, when users submit the form, everyone receives the same price of 20 euros. Does anyone know what could be causing this issue?

 

[Vishal_Jaiswal]

@Ankur Bawiskar 

So, in the order guide, it's not displaying correctly? Yes.

However, I’ve made a few observations:

1. When I open the order guide in the portal and fill in the details, it correctly moves to the catalog item. After submitting the form, both the portal and the RITM record show the correct pricing.

2. The issue occurs only **before** submitting the form in the portal.

[Tanushree Maiti]

Hi @Vishal_Jaiswal 

Could you please check whether your variable includes a Pricing implications field (as True).

Refer: https://www.servicenow.com/docs/r/servicenow-platform/service-catalog/c_ServiceCatalogVariablePricin...

Reference

A reference variable includes a Pricing implications field.

If this field is selected and there is a price, u_price, recurring_price, or u_recurring_price field on the referenced table, the value of that field is used to modify the cost of the item being ordered when a reference value is selected.

For example, suppose that computers in Phoenix cost $100 more than the ordering price, and computers in Boise cost $100 less than the ordering price.

1. Set up a reference variable to the Location [cmn_location] table.
2. Put a u_price field on the Location table.
3. Set that field to 100 for the Phoenix location.
4. Set that field to -100 for the Boise location.

When ordering a computer, if Phoenix is selected as the location for this variable, the ordering price is increased by $100. If Boise is selected, the ordering price is decreased by $100.