Catalog Item Reference Variable Default Display Field Being Overridden

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jmiskey
Kilo Sage

yesterday

I am trying to create a Catalog Item with has a Reference variable that uses the Safe Epic (sn_safe_epic) table as its source.  By default, the Safe Epic table has the Number field as the Display Field.  However, when I set up my Variable, it shows the Short Description field in the drop down for the Reference field on the Service Portal (and what it shows after it is selected) instead of the Number field.  We want it to show the Number field.

 

We looked to see if we could find where the Display Field is being overridden.  We checked the Dictionary Overrides related list on both the Number and Short Description fields in the Safe Epic table, but there is nothing there.  We also looked for Business Rules, but found nothing there either.

 

We do have the records in this table being linked up to Azure DevOps, and wonder if some setting was changed somewhere when that was configured.  But I have no idea where else to look for it.

 

Does anyone have any idea of where this Display Value Default may be overridden?

I either:

1. Need to figure out where this Display Value overriding is happening and see if I can adjust it;

- or -

2. Figure out how to set it to Number for just this Catalog Item Reference variable.

 

Thanks

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Brad Bowman
Kilo Patron
Kilo Patron
In response to jmiskey

9 hours ago

Curious since you mentioned checking overrides, but let's go back to that.  If you right-click on the Short Description field label, and Configure Dictionary, does it take you to the Task table?  This looks a bit odd since both words are capitalized in the label, which is not a ServiceNow standard, nor shown on any other appearance of the Task table short_description field.  I don't have and can't seem to get this application in my PDI, so I'm kind of flying blind.  Whichever table this field originates on, if it's not sn_safe_epic directly, are there any override records with the Override display value checked, and if so are any of these tables in the sn_safe_epic lineage? If the field is not inherited for whatever reason, the Dictionary Entry is the place to look for the Display value. 

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jmiskey
Kilo Sage
In response to Ankur Bawiskar

8 hours ago

Thank you.  This is also very helpful.

 

That seems like it would be a good workaround for a Reference variable (which, to be fair, is what I posted in my original post).   Unfortunately, I just found out that they may want a List Collector instead so they can select multiple records.

 

So I will give them the choice - do they want a single select where they can see the Number, or do they want a List Collector where they see the Short Description?

 

At least now we have some options.

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