Catalog Item though present not available via Search

Community Alums
Not applicable

‎07-27-2023 04:12 AM

Hi,

We have lots of catalog items though they are visible in Service Portal are not available via search Bar. Is there anything I need to make it work? I can get it from Employee Centre though. Kindly help.

 

From Employee Center

 

esc.PNG

 

Service Portal

 

sp.PNG

 

When navigate via catalog manually

Manually.PNG

 

Regards

Suman P.

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3 REPLIES 3

Ravi Chandra_K
Kilo Patron
Kilo Patron

‎07-27-2023 04:38 AM

Hello @Community Alums 

Greetings!

have you added Meta for the catalog item?

There will be Field called as "Visible Everywhere", is that checked?

check if any of the searched words is stop word.

RaviChandra_K_0-1690457526617.png

refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715700

Please hit the thumb and Mark as correct based on Impact!!

 

Kind Regards,

Ravi Chandra.

Community Alums
Not applicable
In response to Ravi Chandra_K

‎07-27-2023 05:58 AM

Hi Ravi,

 

1.PNG

 

Regards

Suman P.

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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎08-02-2023 10:41 AM

Hello @Community Alums 

Greetings!

Any feedback on my reply? have you checked stop words? were you able to do this?

Please mark the answer as correct solution and helpful if helped.

 

Kind Regards,

Ravi Chandra

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