Default list view deleted when a new view was created
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‎07-26-2023 02:56 PM
Have an interesting problem. I created a new list view on a custom table we have so I could have a specific menu item open exactly the specified columns. We have two different menu items to open different things. Created it, set it as the menu item but now I can't switch back to a default view (I don't see it) even if I navigate to the table directly or click on my other menu. No view is specified in the initial menu item but it's going to the new view I created.. What is also weird...If I impersonate another user they see both views and the menu works as I would expect.
Any suggestions are greatly appreciated.
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‎07-26-2023 06:08 PM
Hello @Charlie Haley
Greetings!
search for System UI -> Views for 'Default View' with name empty. That could be your default view (match it by updated by)
You can also check from (sys_update_xml) and search for Default View and see any recent delete action.
several users reported same kind of issue.
refer the below threads:
I suggest rising Hi Support case if you couldn't resolve the issue referring these.
Please hit the thumb and Mark as correct based on Impact!!
Kind Regards,
Ravi Chandra
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‎07-27-2023 05:40 AM
Appreciate the links. I had looked through those and everything looks as I'd expect. The weird part for me is it's specific to my admin account. If I impersonate other users who have the roles to view the menu's or other admin's they are able to toggle between the views or see the correct views when clicked the respective menu items.
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‎08-02-2023 10:48 AM
Create Hi case for ServiceNow Support. They will be able to help you.
Please mark the answer as correct solution and helpful if helped.
Kind Regards,
Ravi Chandra