Catalog Item Variables are not following Catalog UI policy all variables are mandatory

[Moe13]

I have a catalog item that has a few catalog UI polices. For some reason the UI polices are working on the portal side but in the backend, the variables that are not supposed to be visible appears visible and mandatory on the RITM and SCTASK form. Can someone explain how to resolve and how is this possible?

[Sainath N]

@Moe13 : Sorry, I got confused that it’s a UI policy but not catalog UI policy. These options will be available at the UI policy level.

[shubhamdubey]

@Moe13 

See if you check both so that the field should be visible on RITM Level as well as form level .

1.if you want to make field visible on form level then checked the :- "Applies on a Catalog Item view".

2.if you want to make field visible on RITM  level then checked the :- "Applies on Requested Items".

3.if you want to make field visible on task  level then checked the :- "Applies on Catalog Tasks".

[Moe13]

It is applied to all three.

[Amit Verma]

Hi @Moe13 

Could you please the order of your UI policies as well. It is quite possible that your UI policies execution order might be conflicting and creating this problem.

Thanks & Regards

Amit Verma

[Prathamesh G]

Hello @Moe13,

You need to check the below checkboxes to 'TRUE' on the Catalog item UI Policy, so that the UI policy can be functioning properly at the backend as well.

If you do not check these checkboxes, the UI policy will be only working on the Portal side, not on the backend forms.

Below is the attached screenshot for your reference:

Please marked the solution as 'Accepted Solution' and also marked it as 'Helpful'.

Thank you!

Prathamesh.