Catalog Request Approval emails: Help with notification

velvet · ‎01-15-2018

Currently we have the approval for the Request automatically being approved. But we need an approval for the RITM, catalog item approved by the approving manager. For the RITM, it was setup to use the approval request email, with the change.itil.approve.role, which is incorrect, but with it firing off when approval.inserted we are getting the email but with the incorrect info or not all the info... So I want to user the Catalog Request Approval email, with the request.itil.approve.role that fires off when an approval.inserted. The email is received when using that email template but not all the info is showing. But what I have noticed is that when I preview this notification and put in a RITM is does not show the information, but when I put in a REQ to preview it shows the information that I need. So how do I get the REQ info in the email when the RITM is sent for an approval. Or what am I doing wrong...

When I preview a RITM

When I preview a REQ

SanjivMeher · ‎01-16-2018

One correction made. try this

<div>${mail_script:branded_email_header}</div>

<div>Short Description: ${sysapproval.short_description}</div>
<div>Priority: ${sysapproval.priority}</div>
<div>Requested For: ${sysapproval.requested_for}</div>
<div>Requested By: ${sysapproval.opened_by}</div>
<div>Total Price: ${sysapproval.price}</div>
<hr/>
<mail_script>
template.print("Summary of Requested items:\n");
var item = new GlideRecord("sc_req_item");

if (current.sysapproval.sys_class_name == 'sc_request')
item.addQuery("request", current.sysapproval);

else

item.addQuery("sys_id", current.sysapproval);
item.query();
while(item.next()) {
template.print(item.number + ": " + item.quantity + " X " + item.cat_item.getDisplayValue() + " at " +
item.price.getDisplayValue() + " each \n");
template.print(" Options:\n");
var keys = new Array();
var set = new GlideappVariablePoolQuestionSet();
set.setRequestID(item.sys_id);
set.load();
var vs = set.getFlatQuestions();
for (var i=0; i < vs.size(); i++) {
if(vs.get(i).getLabel() != '') {
template.space(4);
template.print(' ' + vs.get(i).getLabel() + " = " + vs.get(i).getDisplayValue() + "\n");

}
}
}
</mail_script>
Comments:
${sysapproval.description}
<hr/>
${mailto:mailto.approval}
<hr/>
${mailto:mailto.rejection}
<hr/>
Click here to view Approval Request: ${URI}
Click here to view ${sysapproval.sys_class_name}: ${sysapproval.URI}

<div>${mail_script:branded_email_footer}</div>

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View solution in original post

velvet · ‎01-18-2018

So I need Summary of items, request for and by, as I stated earlier. So I am going to add that script that you edited to this notification.

velvet · ‎01-17-2018

Only got the email that says Request has been opened on my behalf

Giriprasath · ‎02-17-2023

Can you please explain how to create email based catalog task approval?