Error: Cannot find module '../build/Release/keytar.node'

[Tommy Jensen]

I am trying to setup the CLI for component development and get the infamous error "keytar module" not found.

Can someone tell me the exact solution to this problem ?

Running on MacOs Monterey 12.6 (M2)
Node: 12.16.1
NPM: 6.13.4

SNC-CLI 1.1.0 from the store.


I am using NVM as Node js manager and HAVE switch to 12.16.1 before I installed the cli and added the extension.

[Tommy Jensen]

Nobody ?


I find it extremely weird that this is not just working straight away since ServiceNow themself is an Apple house using Macs.

[Gary Fawcett1]

Sorry getting the same issue on windows 10, if I can find an answer I will reply here 🙂

[Gary Fawcett1]

Tommy, can you confirm you get this when you type 'now-cli --version'

node:internal/modules/cjs/loader:998
  throw err;
  ^

Error: Cannot find module 'keytar'
Require stack:
- C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\node_modules\@servicenow\cli-glide\connection\auth\credential-manager\keytar-synthesizer.js
- C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\node_modules\@servicenow\cli-glide\connection\auth\credential-manager\index.js
- C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\node_modules\@servicenow\cli-glide\connection\auth\index.js
- C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\node_modules\@servicenow\cli-glide\connection\index.js
- C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\node_modules\@servicenow\cli-glide\index.js
- C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\src\common\connection-utils.js
- C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\src\api\index.js
- C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\src\runner\plugin-factory.js
- C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\src\runner\index.js
- C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\src\index.js
    at Module._resolveFilename (node:internal/modules/cjs/loader:995:15)
    at Function.resolve (node:internal/modules/cjs/helpers:109:19)
    at rebuildKeytarBindings (C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\node_modules\@servicenow\cli-glide\connection\auth\credential-manager\keytar-synthesizer.js:23:391)
    at module.exports (C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\node_modules\@servicenow\cli-glide\connection\auth\credential-manager\keytar-synthesizer.js:23:610)
    at Object.<anonymous> (C:\Users\<user_name>\AppData\Roaming\npm\node_modules\@servicenow\cli\node_modules\@servicenow\cli-glide\connection\auth\credential-manager\index.js:23:202)
    at Module._compile (node:internal/modules/cjs/loader:1159:14)
    at Module._extensions..js (node:internal/modules/cjs/loader:1213:10)
    at Module.load (node:internal/modules/cjs/loader:1037:32)
    at Module._load (node:internal/modules/cjs/loader:878:12)
    at Module.require (node:internal/modules/cjs/loader:1061:19) {
  code: 'MODULE_NOT_FOUND',
  requireStack: [
    'C:\\Users\\<user_name>\\AppData\\Roaming\\npm\\node_modules\\@servicenow\\cli\\node_modules\\@servicenow\\cli-glide\\connection\\auth\\credential-manager\\keytar-synthesizer.js',
    'C:\\Users\\<user_name>\\AppData\\Roaming\\npm\\node_modules\\@servicenow\\cli\\node_modules\\@servicenow\\cli-glide\\connection\\auth\\credential-manager\\index.js',
    'C:\\Users\\<user_name>\\AppData\\Roaming\\npm\\node_modules\\@servicenow\\cli\\node_modules\\@servicenow\\cli-glide\\connection\\auth\\index.js',
    'C:\\Users\\<user_name>\\AppData\\Roaming\\npm\\node_modules\\@servicenow\\cli\\node_modules\\@servicenow\\cli-glide\\connection\\index.js',
    'C:\\Users\\<user_name>\\AppData\\Roaming\\npm\\node_modules\\@servicenow\\cli\\node_modules\\@servicenow\\cli-glide\\index.js',
    'C:\\Users\\<user_name>\\AppData\\Roaming\\npm\\node_modules\\@servicenow\\cli\\src\\common\\connection-utils.js',
    'C:\\Users\\<user_name>\\AppData\\Roaming\\npm\\node_modules\\@servicenow\\cli\\src\\api\\index.js',
    'C:\\Users\\<user_name>\\AppData\\Roaming\\npm\\node_modules\\@servicenow\\cli\\src\\runner\\plugin-factory.js',
    'C:\\Users\\<user_name>\\AppData\\Roaming\\npm\\node_modules\\@servicenow\\cli\\src\\runner\\index.js',
    'C:\\Users\\<user_name>\\AppData\\Roaming\\npm\\node_modules\\@servicenow\\cli\\src\\index.js'
  ]
}

Node.js v18.12.1

[Tommy Jensen]

Something like that yes.

But after several install/uninstall it suddenly seemed to work. But If I download the sample repository and try to run that I get compile errors. A clean new project seemed to work though I did not try to deploy it I only ran it locally.

I suspect the problem is nvm. I use nvm as I want to be able to use different node versions.

I think the trick that made it work for me was when I set the default node version in nvm to 12.16.1. Because what happned was everytime I closed a terminal and opened it again the node version was set back to the latest node version and I had to use nvm to set it to 12.16.1 so maybe this occurs also when the cli command executes something. 

So @ServceNow please make this cli work with the latest node version. And KEEP it updated.