Catalog SC_task

[Bheemaraju Vagu]

How to make a field mandatory on sc_task only when before task state is closed complete in catalog ServiceNow.

Requirement is :

1.When state is closed completed and without filling the above email field we couldn't update it.

2. Email field should become mandatory when we select state as closed completed rest should be same as above?

Kindly provide me the solution?

what I did in catalog client script.

function onSubmit() {

    if (g_form.getValue('state') == '3') {

        if (g_form.getValue('short_description') == 'Bundle 5 - New UserAccount') //to make this variable mandatory when only this task closes

        {

            g_form.setMandatory('u_please_enter_your_e_mail_address', true);

            return false;

        }

    }

}

But it is not working...

[Ankur Bawiskar · Accepted solution]

@Bheemaraju Vagu 

this will work fine

function onSubmit() {
	if (g_form.getValue('state').toString() == '3') {
		if (g_form.getValue('short_description') == 'Bundle 5 - New UserAccount') //to make this variable mandatory when only this task closes
		{
			g_form.setMandatory('variables.u_please_enter_your_e_mail_address', true);
			return false;
		}
	}
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bheemaraju Vagu · Accepted solution]

@Ankur Bawiskar 

I got resolved the issue.

I did the following script in Onchange().

function Onchange() {
var state = g_form.getValue('state');
var s_des = g_form.getValue('short_description');
g_form.addErrorMessage(state);
g_form.addErrorMessage(s_des);

if (state == "3" && s_des == "Bundle 5 - New User Account") {
g_form.setMandatory('variables.u_please_enter_your_e_mail_address', true);
} else {
g_form.setMandatory('variables.u_please_enter_your_e_mail_address', false);
}
}

[Ankur Bawiskar]

@Bheemaraju Vagu 

Glad to know that my approach worked for you.

Please mark my response as correct and close the thread.

[VaishnaviShinde]

Hello @Bheemaraju Vagu 

Modify your script as below

function onSubmit() {

    if (g_form.getValue('state') == '3') {

        if (g_form.getValue('short_description') == 'Bundle 5 - New UserAccount') //to make this variable mandatory when only this task closes

        {

            g_form.setMandatory('variables.u_please_enter_your_e_mail_address', true);

            return false;

        }

    }

}

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Vaishnavi Shinde