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Catalog Task Assigning to User using AWA

basavaraja
Tera Contributor

‎02-13-2023 12:15 PM

Hello Geeks,

 

Can we use Advanced work assignment to automatically populate agent on a catalog task when its created?

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SatyakiBose
Mega Sage

‎02-14-2023 12:46 AM

Hello @basavaraja 

Yes you can create.

If you have advanced work assignment and all the dependent plugins installed, you can create a service channel for sc_task records and have them routed to agents as well.

You can refer to this product documentation here on how to configure the advanced work assignment

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