Catalog Task not getting created on submitting Hardware Asset Refresh Order catalog item

[Saquib Mohammed]

Hi

I am trying to test the Hardware Asset Refresh Order catalog item but it is not generating catalog task for RITM. Based on the service now documentation, the Source Request workflow should execute create a catalog task. The Source Request workflow just has the Create Task node (and Start and End). This is all OOB. Why is catalog task not getting created> Any pointers?

[Dnyaneshwaree · Accepted solution]

Hi @Saquib Mohammed ,

1. If task not generated in the request then, Please check the workflow and the conditions that are fulfilled when you submit the request by clicking the "Show workflow" related link from current request record and try to fulfill all condition that are generates the task.

2. If task is not created in the RITM then check the "Flow context" from the related link of RITM record. And if it waits for any condition then try to fulfill it. ex. set RITM field values - sourced = true, received = true, etc. 
OR also check for other logic present behind this. 

If my answer helped you in any way, please then mark it as helpful or correct.

Thank you!!