catalog task

[sola2]

SCTASK are being created but they are not showing on the RITM. Does anyone know what might be causing this? 

[Sandeep Rajput · Accepted solution]

@sola2 It looks like you are not setting the request_item field on your Create Task step hence the SC Task is not shown on the RITM. Set the request_item field with the sys_id of RITM and it will start showing up on the RITM.

Hope this helps.

[-O- · Accepted solution]

Also there is a more specific Activity called "Create Catalog Task" which creates the relationship automatically and - more importantly - enables selecting which variables of the parent Requested Item will show up in the Variable Editor on the Catalog Task form.

[Sandeep Rajput · Accepted solution]

@sola2 It looks like you are not setting the request_item field on your Create Task step hence the SC Task is not shown on the RITM. Set the request_item field with the sys_id of RITM and it will start showing up on the RITM.

Hope this helps.

[-O- · Accepted solution]

Also there is a more specific Activity called "Create Catalog Task" which creates the relationship automatically and - more importantly - enables selecting which variables of the parent Requested Item will show up in the Variable Editor on the Catalog Task form.

[sola2]

@-O-  Thank you!

[-O-]

You're most welcome.
Thanks for marking the correct answers.