Catalog Variables Not Displaying Data in Reports

[Ya_Ga]

Hi,

I have been trying to build a report on the "sc_req_item" table to display one of the variables from the catalog item associated with that RITM. Following the instructions in the ServiceNow documentation, I added the "sc_req_item" table to the report, then went to "Choose Columns" and selected the variables [+] icon to add my catalog item. This opened all the variables from my catalog item, and I dragged the relevant variable to the right.

When I ran the report, I could see the columns listed, but the values for the variables were missing. To confirm whether any data had been entered for these variables, I opened the RITM itself and checked the Variables tab. Surprisingly, all the empty columns in the report actually have data in those fields in the RITM.

I am unsure why this behavior is occurring. I am confident that I selected the correct catalog item and variables since I used the sys_id. What's puzzling is that this issue is only happening on my company instance. When I follow the same steps in my PDI (Personal Developer Instance), it works as expected.

Any insights into this issue would be much appreciated.

Thanks!

[Ya_Ga]

@Dr Atul G- LNG , I have already reviewed this article, but that is not the case because I am facing this issue with my admin account.

[Ankur Bawiskar]

@Ya_Ga 

this is strange.

Try creating a fresh report and if issue still exists, raise a HI ticket.

[Dr Atul G- LNG]

Hi @Ya_Ga 

The last option is to log a Now Support case. There might be some other issue with which the Now Support team can help.