Categories in the knowledge base, by default, can be created and edited by which knowledge workers?

[Shruti · Accepted solution]

Only Administrators, Knowledge managers and contributors can create/update knowledge categories.

Roles - knowledge_admin, knowledge_manager, CanContribute access to the knowledge base

[Shruti · Accepted solution]

Only Administrators, Knowledge managers and contributors can create/update knowledge categories.

Roles - knowledge_admin, knowledge_manager, CanContribute access to the knowledge base

[miftikhar20 · Accepted solution]

Hi @MaitriG ,

Knowledge Contributors and Knowledge Managers can create categories.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Dr Atul G- LNG]

hi @MaitriG 

Knowledge Manager & Knowledge Owners right role.

[Bhuvan]

@MaitriG 

Knowledge Admin, Knowledge Manager and Can Contribute can create or edit Knowledge Category

You can refer below link,

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/...

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan