Certificate Inventory management

Biswaraj
Tera Contributor

Hello Everyone,

 

We have setup certificate inventory management module in prtnrdev instance and we have implemented ENTRUST certificate authority (CA) certificate discovery but whenever we are discovering it we are facing error - "Certificate List is Empty - Please check Credentials and Configurations (ca_api_url, ca_api_version, include_cert_status) , Pattern name: Entrust - Certificate Management"

 

 

Biswaraj_0-1684932401507.png

 



Setup was done based on KB article :
https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/discovery/concept/...

We checked the pattern log but found no error details , we checked the api link that mid server is using for cert discovery but still nothing. So we used the same api url or link that mid server was using and we were able to fetch the certificates in postman


Please guide us how to resolve the error

6 REPLIES 6

Biswaraj
Tera Contributor

Thanks @AbdulRahim Shai

 

Yes ServiceNow also provided an update few days back for Certificate Inventory Management module which solved the problem

 

Thanks all.

What was ServiceNow solultion?