Certificate Inventory management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-24-2023 05:45 AM - edited 05-24-2023 05:47 AM
Hello Everyone,
We have setup certificate inventory management module in prtnrdev instance and we have implemented ENTRUST certificate authority (CA) certificate discovery but whenever we are discovering it we are facing error - "Certificate List is Empty - Please check Credentials and Configurations (ca_api_url, ca_api_version, include_cert_status) , Pattern name: Entrust - Certificate Management"
Setup was done based on KB article :
https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/discovery/concept/...
We checked the pattern log but found no error details , we checked the api link that mid server is using for cert discovery but still nothing. So we used the same api url or link that mid server was using and we were able to fetch the certificates in postman
Please guide us how to resolve the error
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-23-2023 02:21 AM
Thanks @AbdulRahim Shai
Yes ServiceNow also provided an update few days back for Certificate Inventory Management module which solved the problem
Thanks all.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-21-2025 07:51 AM
What was ServiceNow solultion?