Certificates in SOAP webservice.

sasi5
Kilo Contributor

‎10-02-2017 01:52 PM

Hi Team,

We are integrating Servicenow with an custom application from my client,   using SOAP webservice. We have created an WSDL and when they try to access the wsdl from their end, the below error is occuring,

javax.xml.ws.soap.SOAPFaultException: org.apache.axis2.AxisFault: WSWS7130E: No Secure Sockets Layer (SSL) configuration is available for the https://<MYINSTANCE>/ITARASCreate.do?SOAP endpoint. at org.apache.axis2.jaxws.marshaller.impl.alt.MethodMarshallerUtils.createSystemException(MethodMarshallerUtils.java:1326)

Do we need to install any certificates , export from servicenow and give to them (OR) get certificate from them, import and store in Snow?

Where can i get the servicenow certificate?Have any one implemented in this approach?

Please let know..

Thanks,

Sasi

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ursnani
Giga Guru

‎10-02-2017 02:02 PM

Hi Sasirekha,



We need to get the certificate from them, so that we have to update the certificate in SNOW and we have to use that otherwise the Webservice call will not be successful.


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tony_barratt
ServiceNow Employee
ServiceNow Employee

‎10-02-2017 10:31 PM

Hi Sasirekha,


It seems that the Custom application does not have the ability to download ServiceNow ssl certificates - as Ursnani suggests.


There is a blog here which describes a couple of ways make the certificates available.


Obtain the SSL certificate for a website or from the browser



If an integration requires SSL certificates to be downloaded and stored, when the SSL certificates are updated on the ServiceNow side this may break the integration.


Fix is to update the stored certificates within the Enterprise.


SSL certificate changes and what you need to know


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