Resolved! Inbound Action when reply "Yes" it will automatically close the ticket
Hello,I have requirement that Inbound Action when reply "Yes" it will automatically close the specific ticket user replied.
Forum Posts
Resolved! Unhandled exception in GlideAjax
Hi, I am working on GlideAJAX Script Include and I am facing this issue. Kindly help. GlideAJAX function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var ga = new GlideAjax('locationDet...
Servcie Operation Workspace Where do go to configure it?
Service Operation Workspace Where do go to configure it? More specification the Email option that appears in a RITM of INC always sends it from the login technicien, I want from to always the default email account
Skip 15 business days from now to select a new date
Hi, I have a scenario where I should not allowed to select 15 business days from today. I found the code from the documentation, I updated it a little and it looks like I am getting the output as 2 months. Kindly help. var startDate = new GlideDateTi...
Resolved! Reference Qualifier Issue
Hello Team, I need help on reference qualifier. I have created a custom field(Type) of reference type in the RITM table and I have created a custom table where i am storing the combination of Catalog item and type value. So my requirement is to s...
Resolved! Get all the updates from a completed update set
Hi, I have an update set with child update set which are marked as Complete in Production. We are moving to Xanadu soon. I have the same update set in TEST which is complete. This update set is crucial because if it fails many ATF Test Cases fails. I...
Custom App
I am curious how many have a custom app within their instance? we have the usual custom tables as part of our subscription, but follow best practice and have not used any. But, I do see companies that build custom apps on their platform. Has anyone b...
How can we populate unique values from Service Catalog reference field?
How can we populate unique values from Service Catalog reference field?
How can we have password reset in ServiceNow with Azure?
How can we have password reset in ServiceNow with Azure?
I wanted to control the width of the popover of the field helper text
I wanted to control the width of the popover of the field helper text. I wanted to add the styles to popover to reduce the width. Any inputs.
how can we bulk close ritms and Incident table using a script without triggering notifications
Hi Team, How can we bulk close RITMs and Incidents using a script without triggering notifications and without impacting other processes in ServiceNow?I tried using setWorkflow(false) while closing Incidents, which successfully disabled notifications...
Resolved! Restrict visibility of Standard ticket configuration tab on Portal
Hello Everyone,I am working first time on portal configuration I have created a custom Tab for incident table which shows Incident details but I need to hide it for the users of specific company.How can I achieve this ?
Are durations in flow designer extremely frustrating, or is it just me?
Ok. So this is my usecase: I want to have a functionality in a flow where I read the instance name. If it's a subprod instance, I want to set a duration of 30 seconds.If it's a production instance, I want to set a duration of 30 days.This is so I can...
Interview Questions
Hello Team,We have received Following Questions for Interview Purpose. 1]if on my excell sheet there is one null value and that colum is coalse then what will hapepn? 2]i want show to catlog item to user only tell me step by step. 3]how to triiger ev...
service Operation Workspace
Hello Team, Is dependent field work in Service operation workspace or not? I am facing issue in Service operation workspace where dependent field is not working properly. If i am putting dependent field as reference field and using some conditi...