Hi Experts,Good Day!I have one requirement whenever user tries to click on "Create report request" button it is automatically creating a another request on another table. Here my requirement is once user clicks on button on form it should populate a ...
Hi there, I was looking for a solution. I have a script I am running within a scheduled job that triggers a query to a completed task. If the task still needs to be completed and the due date for the task has come and gone, it needs to send an email ...
Hello, I am working with clone of OOTB "my-requests-v2" widget and one of the columns is "Updated". It is showing time difference between now and "updated" date. I want to show instead of this just a time and date of last update. As I see there is us...
We are upgrading our Utah instances to the Washington release, and our testers found out that the portal search returns inrelevant search results, especially when comparing them to google search results. We have over 40,000 public knowledge articles,...
Hi Folks, I have a duplication record issue. Parent table - ABCChild table - XYZ When I create a record on XYZ table it also creates a new record on ABC table. Now I understand that a child record will be visible under Parent table list view records....
Hello Community,Is it possible to manage loaner assets using the ITSM version of HAM? (not HAM PRO) There doesn't appear to be any OOB functionality that allows an asset to be designated 'loaner'. I suppose I could add an option to the 'Asset Func...
Hi I am trying to implement a scripted "wait for condition" that checks whether catalog tasks generated for a particular stage is "closed complete" before moving on to the next stage. By stage I mean the below, do note that I am dynamically generati...
hi we have custom ui actions for approve and reject the requests those ui actions are working good for the approver, but when approver is not available, he is delegating his work to another user. when delegated user opens the request,please find bel...
Hello ServiceNow Community! I have an email notification that inform users when their software license is soon to expire in < 30 days. The email body says "Records show your software license is due to expire on MM-DD-YYYY"How do I code my mail script...
Hi All, I need to implement one button in RITM level inside the variable section to trigger an approval based on the value selected in a variable. How we can achieve this?
We have a requirement to build a database index against a string field like short description in task table.Wonder if this is something positive or negative for platform performance and what are the best practices around it.Any comment to understand ...
I've gone ahead and uploaded my company's icon under "system properties -> my company". When I go to the login page I am seeing this:I've tried cache.do and I've tried it on a different computer all together, but nothing. Moreover, when I login, inst...
After clone, "Assess" button in Risk Workspace is not working anymore(not showing the modal popup). This is OOB and I believe we didnt make any customization to this page. I checked declarative actions, ui actions, roles, RAM and they are the same i...
Hi All, When I open an activity record on portal then a form is opened and under that there are mutiple sections/tabs in which I have to show a message (added screenshot) . I am new to service portal so I am confused how to achieve this if I have to ...
Hi All,We do have a catalog item with two Reference type variables.Now if on the first variable if we select any group then on the second variable level we need list out above selected group users.Advance thanks.Note: We tried the auto populate relat...
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