Hi All, The requirement is to create Incident from RITM via UI Action. As I know it can be done by many available options, the ask is to have Incident variable editor on the Incident created.Is it possible in any way?
I created an "activity" field on the sc_req_item table for reporting purposes. Most, not all, of our catalog items have a field called "Select Action Type" which I also want to be the default value of "activity" upon the user submitting the form. How...
Hi community, the client asked me for the following configuration: in the demand form, when clicking on the "approved" button he wants certain fields, for example due date (requeted_by) to ask it as mandatory and the flow not to continue. What is the...
I have embeded a widget in spmodal window. The widget contains multiple buttons, I want these button elements to perform same as OK button does in spmodal window. We have removed OK button from SpModal window
Hi,I have the table u_impact_services which has the field u_total_dur of type Duration. I need to write Business Rule on the incident table that will glide record u_impact_services table and add the field u_total_dur from multiple record and then pop...
Hi,I have a requirement to display product specification characteristics in 2 or 3 columns (2 or 3 characteristics per row) instead of only showing 1 characteristics per row. Default display is only displaying one characteristic (as per screen-shot M...
I am attempting to automatically assign tags by priority to visual task board cards when a record gets created or updated for a custom table. I have created a flow that is running as the system. The trigger is my the virtual task board for my custom ...
Hi,I want to avoid database lookups in Access Control rules. Please check the below script. Can we update the code differently (without GlideRecord queries)? answer = false; var appr = new GlideRecord("sysapproval_approver"); appr.addEncodedQuery(...
Hi Everyone!In order to migrate legacy attestation to Smart Assessment, we have an OOTB Workflow - Generate smart assessments for control. This workflow is not getting triggered on updating the state of control to Attest. It's throwing an error - "Ta...
We have enabled glide.ui16.emailStreamResponseActions to display the email reply buttons in the activity log.These buttons appear to use the Email Client Templates for the Email table. Here I have modified the "reply-received" template to show that ...
Hi Everyone, I have created a UI Action - Approval Override which lets our servicedesk agents override the manager approval when a request is urgent. the issue i am having is that when the agent select the UI Action along the top the approval generat...
Whenever user clicks the My Tasks link on esc header, the user is navigated to "hrm_todos_page". The list of task is getting loaded. When we select any particular task inside it, the task will load inside the widget but it will not change or update t...
Hi,I have a requirement involving a catalog item in the portal, which is already implemented for bulk upload. When we select the CI class variable from the portal, the respective transform map should run. However, currently, if we have 12 rows in the...
So we created a live agent queue. From my understanding the queue has to tied to a Assignment Eligibility record for it to go to the appropriate group. Currently It will go to the first agent if they reject or timeout it goes to the next. Our desi...
hi All, SITUATIONi created a notification that uses an email template (empty except for name, table and email layout fields)). This email template uses an email layout (layout attached). ISSUEwhen the email is opened in outlook using the full size of...