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‎06-05-2017 12:13 PM
Hi,
I want to add multiple CRs like below under related list of my Incident form.
After adding, when i go to my CR forms, I should see the Incident# under related list of my Change Form.
Note: I don't want to create multiple CR reference fields on my Incident form because I don't know how many CRs will be required to be tagged.
Solved! Go to Solution.
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‎06-05-2017 01:49 PM
Hi Arnab,
An Update on my existing post, in order to achieve your requirement,you need to navigate to Many to Many Relationship Table i.e. sys_m2m.LIST from Application Navigator search bar and configure a new Relationship as shown below:
So Now as per the above Screenshot, you need to add the New Related List named "Change Requests" on the Incident form for attaching Change Request record to the Incident form and Similarly Incident Related List on the Change Request form.
Here Change Request and Incident Related List are the M2M from Lable & M2M to Label field values configured in the M2M table as shown below:
Similarly for Change Request form as below:
Hope this helps.Mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
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‎06-05-2017 12:15 PM
Try relating the "Incident" list rather than the "Child Incident" list.
Richelle
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‎06-05-2017 12:20 PM
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‎06-05-2017 12:44 PM
Hi,
I don't think this feature is available OOB. In order to achieve this you need to define a New Many to Many Relationship between the two tables . Please refer the below link on how to define M2M Relationship in ServiceNow:
Creating a Many-to-Many Relationship - ServiceNow Wiki
Hope this helps.Mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
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‎06-05-2017 12:39 PM
