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Change and Incident Relationship

arnabbose
Tera Expert

Hi,

I want to add multiple CRs like below under related list of my Incident form.

After adding, when i go to my CR forms, I should see the Incident# under related list of my Change Form.

Note: I don't want to create multiple CR reference fields on my Incident form because I don't know how many CRs will be required to be tagged.

find_real_file.png

1 ACCEPTED SOLUTION

shloke04
Kilo Patron

Hi Arnab,



An Update on my existing post, in order to achieve your requirement,you need to navigate to Many to Many Relationship Table i.e. sys_m2m.LIST from Application Navigator search bar and configure a new Relationship as shown below:



find_real_file.png



So Now as per the above Screenshot, you need to add the New Related List named "Change Requests" on the Incident form for attaching Change Request record to the Incident form and Similarly Incident Related List on the Change Request form.



Here Change Request and Incident Related List are the M2M from Lable & M2M to Label field values configured in the M2M table as shown below:



find_real_file.png



find_real_file.png



Similarly for Change Request form as below:



find_real_file.png



find_real_file.png



Hope this helps.Mark the answer as correct/helpful based on impact.




Regards,


Shloke


Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

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10 REPLIES 10

tayloca
Kilo Contributor

I have set this up as instructed on this page and get no results on either page.   What could I be missing?   Is there a way to troubleshoot?