Change Approval Policies

HarshitaB
Tera Contributor

Hi,

 

I need to trigger 2 decisions at assess state of change request. However, both decisions shouldn't be triggered at same time. Sequence of the approval groups should be in a way that second set of approvals should trigger once first set is approved. Can we use policy input in any way for it? if yes, please help me know the details

(I tried using "true/false" type policy input. However, I couldn't understand where it can check the logic

ex: policy input name "management approved". I can have this policy input in condition of 2nd decision so that it will trigger only if management approvals are approved, But, while creating policy input, I did not see any script field to enter logic. Without that how can system check if approvals are approved or not).

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @HarshitaB 

 

 

https://www.servicenow.com/community/itsm-forum/change-approval-policy-sequential/td-p/2361782

 

https://www.servicenow.com/community/developer-forum/change-approval-policy/m-p/2643999

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @HarshitaB 

 

 

https://www.servicenow.com/community/itsm-forum/change-approval-policy-sequential/td-p/2361782

 

https://www.servicenow.com/community/developer-forum/change-approval-policy/m-p/2643999

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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