Change freeze schedule CAB

[dmahendran]

I want to freeze the dates of US Holidays (Thanks giving day, Christmas) for the CAB workbench. How to create these schedule in ServiceNow. Any help would be appreciated.

[Dr Atul G- LNG]

Hi @dmahendran 

we want it to reflect on the CAB Workbench calendar

Atul: This is not possible mate, bcz CAB WB follow different tables and BW/MW is different  table. We cant bring BW/MW on CAB WB Screen.

[dmahendran]

@Dr Atul G- LNG Thanks Much for your Response.
Do we have any ways to address this requirement, Either ways to notify the Holiday dates to the stakeholders to prevent them on creating the Change requests, or we notify when someone tried to create a change request on Holidays.
Any ways to achieve this scenario would be much appreciated.

[Dr Atul G- LNG]

Hi @dmahendran 

By the time change reach in CAB its too late, you can educate your users that when any change get raised, user can check the conflict status on change and in change conflict can see the change is conflicting with what other changes / BW/ MW.

[dmahendran]

@Dr Atul G- LNG 
I have been tried the scenario, where the Source as a Change request and configured the Scheduled Entries as well as Child Schedule, but the conflict which you have mentioned above is not reflecting while creating the Change request on the same date as we scheduled.
Do you want add any note on this @Dr Atul G- LNG 

[Dr Atul G- LNG]

Hi @dmahendran 

I tried like this

Conflict check works, when plan start /end date , CI matches or in between.