Task should only be closed once the SLA is properly attached

[ankita1506]

Hi People, 

I have a requirement where I want the user to first move the Task to WIP so the task SLA is properly attached. But the user is directly trying to mark the Task as "Closed Complete" directly from "Open" due to which SLA is not attached and task is not closed properly. Please suggest some Fix.

Thanks

[HIROSHI SATOH]

To address the issue where users are skipping the "Work in Progress (WIP)" state and directly closing a task from "Open," causing the SLA not to attach properly, you can implement a business rule or client script to enforce that the task must first transition through the WIP state.

Another approach is to add a "Closed Complete" end condition to your SLA.

[ankita1506]

Hi Hiroshi, Maybe I could not explain the requirement correctly above. The scenario is there are certain mandatory variables which user should fill first & save the task for SLA to be attached correctly based on variable values. Only then user should click on Closed Complete button. But users are directly closing the task using "Closed COmplete" button and then filling mandatory variables based on error popups. Because of this, once the mandatory variables are filled, the task directly moves to "Closed Complete" state and SLA is not attached. 

Is there any other fix possible instead of creating a custom "Complete" button?