CHANGE Management approval groups

[Navneet3]

Hi

We have change management approval and assignment groups. These groups are for change module ONLY. For example, Epic- Reporting & Analytics Approver. User should not be able to pick ANY change groups for Incidents

How can I prevent users from picking change groups?

thank you

Navneet

[MrMuhammad]

HI @Navneet,

1. Right click on Assignement group fieldand select configure dictionary.

2. Scroll down to the Dictionary Override related list.

3. Open the incident record if it doesn't exist then click on New button and select table as incident.

4. Checkmark Override Reference Qualifier and use below script in the Reference qualifier field.

Replace sys_ids after the text "sys_idNOT IN" with the sys_id of your groups.

javascript: "sys_idNOT INfa5330019f22120047a2d126c42e70e4,fa5330019f22120047a2d126c42e70e4"

OR

5. If you have any specific type assigned to those group then you can use that type to filter the assignment groups.

try this in that case, replace sys_id with the sys_id of the group type.

javascript: "typeNOT LIKEfa5330019f22120047a2d126c42e70e4"

Reference - Advance Reference Qualifier | Servicenow Docs

Regards,

Muhammad

[Navneet3]

That;s not what I am trying to accomplish.

[MrMuhammad]

@Navneet - As per my understanding, you are trying to restrict assignment group selection. If so then what I explained above is what you need. 

Otherwise please provide further details. Any screenshots? 

[Navneet3]

Yes, I want to exclude the change approval groups from being assigned to Incidents.

I am not following your directions above.

. Scroll down to the Dictionary Override related list.

3. Open the incident record if it doesn't exist then click on New button and select table as incident.

4. Checkmark Override Reference Qualifier and use below script in the Reference qualifier field.

Replace sys_ids after the text "sys_idNOT IN" with the sys_id of your groups.

javascript: "sys_idNOT INfa5330019f22120047a2d126c42e70e4,fa5330019f22120047a2d126c42e70e4"

OR

5. If you have any specific type assigned to those group then you can use that type to filter the assignment groups.

try this in that case, replace sys_id with the sys_id of the group type.

javascript: "typeNOT LIKEfa5330019f22120047a2d126c42e70e4"