Change Management Module Properties

[Asmita20]

Hello All,

When we create the change task , it should copy the field details from change request.

I am trying to copy field data by using the Change Management Module Properties But it is not working , None of the field data is copying from change request.

Please advise here how change management properties work.

Thanks in Advance..!!

[Amit Gujarathi]

Hi @Asmita20 ,
I trust you are doing great.

To address this issue, let's review how Change Management Module Properties work in ServiceNow. Change Management Module Properties allow you to define default values for fields when creating change tasks. These properties are set at the module level and are inherited by all tasks created within that module.

To copy field details from the change request to a change task, you can use the 'Default' field property in the Change Management Module Properties. Here's an example of how you can configure it:

1. Go to the ServiceNow application and navigate to the Change Management module.
2. Open the 'Module Properties' record for the desired module.
3. Locate the 'Default' field property for the field you want to copy.
4. Set the 'Default' value to the corresponding field from the change request. For example, if you want to copy the 'Short Description' field, set the 'Default' value to current.chg_request.short_description.

By setting the 'Default' value to the appropriate field in the change request, the corresponding field in the change task will be populated automatically when a new task is created. Make sure to save your changes and test the behavior by creating a new change task to verify if the field data is copying correctly.

[Asmita20]

Hello @Amit Gujarathi ,

As per my understanding this is for Standard Change, what about the normal change request.

I didn't find such default fields for normal requests.

Please correct if I am wrong

[Asmita20]

@Amit Gujarathi , Can you help here ?

[Community Alums]

@Ankur Bawiskar & @Community Alums Can you please guide here ?