Change Managment in Freeze period

[salu]

Hello All,

Can some one suggest how can implement below changes.

1. Amend the existing Standard, Expedite, and Normal change to insert a decision box immediately prior to implementation status to check a table that lists our freeze period dates ranges

2. Upon approval of a Change, check to see if the implementation date for the Change is within the data ranges listed in the freeze period table

3. If the date is within the date range, route the ticket to an "IT Exec Change Approver Group" for approval.   If data is outside date range, set status to "implementation (or whatever final status is!)"

While we have the Change Management workflow opened up, we should also add a Director approval prior to CAB approval for Expedite changes based on assignment group implementing change

Thanks

Saranya

[bernyalvarado · Accepted solution]

Hi Saranya,

This can be implemented with a scratchpad with a display business rule that communicates to the client the "freeze periods" and a client script that validates the "freeze periods" against the proposed dates for the change. The other option is just to do all the validation upon submission of the change through an onBefore business rule, although i prefer the former option using the display business rule since i believe it will provide a better experience to the user.

I hope this helps!

Thanks,

Berny

[bernyalvarado]

In regards the workflow, you can always include an activity (prior CAB approval) to validate if the change is an Expedite one; if so, route through an additional approval of the director before coming back to the flow to reach the CAB Approval.

Thanks,

Berny

[salu]

Hello Berny,

Thank you for the reply.

In this freeze period I have to include three more level of approval.Is it possible attach and subflow in it?

If yes,How   can I achieved.

Thanks

Saranya

[bernyalvarado]

Hi Saranya, if I will be you probably i'll include the tree additional level of approval on the same workflow when the change is been requested within a "freeze period".

Thanks,

Berny