Change not captured in audit history

[Mohammed21]

Hi everyone,

I've bunch of records in case table whose state value is in Resolved-validated but it is not audited in the history line. I can see only till Resolved-work complete. How is the state has moved without it getting captured in audit history?

[Saurav11]

Hello,

This can happen if the update was using a script which has below syntax in it:-

setWorkflow(false);

autoSysFields(false);

Please mark my answer as correct based on Impact.

[Saurav11]

Hello,

If my answer helped you can you also mark it as correct

[Mohammed21]

Hi, Is there any other way that update happens because I've checked the script and also Fix script, I couldn't find anything that is updating the state value

[Saurav11 · Accepted solution]

Hello,

If this is a regular occurrence then there is a chance that there might be a schedule job/business rule written for it.

If it was a one time occurrence then there is a chance that background script was used for it.

Please mark my answer as correct based on Impact.