Change Priority based on Business criticality

[Marcin Witosla1]

Hello,

I have a problem with changing priority on incident when business criticality changes.

I have used GlideAjax and now when i choose business service business criticality changes as well which is good but i have no idea how to make priority change based on business criticality?

[DirkRedeker]

Hi

I recommend to implement a server side business rule, that fires on change of the business criticality. There you can change the priority as needed.

Use a before update business rule.

Let me know if that answered your question and mark my answer as correct and helpful, please. 

BR 

Dirk 

[Marcin Witosla1]

Can you tell me what condition should i choose in BR?Business criticality's table is different than Incident

Thank you

[Phuong Nguyen]

Hello,

You would create an onBefore business rule on the incident table, with the condition of "Business Criticality changes", then over in the advanced tab, do what you need with the priority field.

Regards,

Phuong

If you find my suggestions helpful, please mark it as correct or helpful to help out others as well 🙂