change priority based on variable

[Apaul]

Suppose there is a variable in a record producer, and it's a choice field.

4 choices are there: A,BCD

If I choose A, the priority should be changed to critical 1.

How to do this? Trying to do using BR but can't query the condition where I can get variable type.
IN Record Producer script I already written one script for different condition

[YaswanthKurre · Accepted solution]

Hi @Apaul ,

To achieve this behavior in ServiceNow, where selecting a specific value (like "A") in a choice variable on a record producer sets the priority to "Critical", you should use a Record Producer Script instead of a Business Rule.

 Try this in your record producer script:

// Get the value of the variable from the record producer
var selectedChoice = producer.choice_variable; // Replace 'choice_variable' with your actual variable name
// Check if the selected value is 'A'
if (selectedChoice == 'A') {
    current.priority = 1; // Set priority to Critical (1)
} // likewise do for all choices

• Business Rules run on the server side, and they don’t have direct access to variables on a record producer form.
• producer refers to the record producer variables.
• current refers to the record being created (e.g., an Incident or Request)

Mark this as helpful and correct, if this helpful.

Thanks,

Yaswanth

[Chaitanya ILCR]

Yep 😂

[Apaul]

@GlideFather 
My question was little-bit different but thanks for the help man.