Incident- Restrict the Caller field on Incidents to accept active users

[Pradeepa Boopat]

As a Service Desk agent, when I select a Caller, using the Caller field, I only want the system to show me those Callers who are active so that I can identify the Caller more quickly.

[Anurag Tripathi]

Right click on the caller field -> Configure Dictionary

In the reference specification section -> Add the reference Qualifier as shown below and save

[Vipin Murugesan]

Hello Pradeepa,

Lets say you're using incident table, right-click on the caller field, choose Configure dictionary and set up the Reference Specification by adding condition like Active is True.

PS: Mark Correct or Hit Helpful depending on the impact of the response

[yashshar705]

Will it change on task table??

[rashijain82]

will it change on task table?