Change request Access to New state

[Vasuki2]

Hi,

While moving from New to Access state, If system through any error then ticket should go back to New state.

We do have many business rule conditions to move from New to access state. Few examples : Line manager, CI manager, Group Manager should be active, Scheduled date should be future date etc..

Need to write a business rule as if any error trigger from new to access state then status should go back to New. 

[Mike_R]

Are you using Change Models? If so you can just add these to your conditions

instanceName.service-now.com/nav_to.do?uri=sttrm_state_transition.do?sys_id=c05d0c01c343101035ae3f52c1d3ae93

[Vasuki2]

Change Models didnt work. Because already we do have Many business rules with respect to Many conditions.

I cant capture all the conditions in one script. 

[Mike_R]

You'll need to add an Abort action to your business rules that meet the condition. Example: