Change request cannot be moved from access to authorize

[Rajesh77]

Hi Experts,

Need you help on the below.

A change request cannot be moved from Assess to Authorize state when any associated CTASKS are unassigned to any individual. If in case the requester clicks on Request Approval without assigning the CTASK to an individual, it should throw out a message in Dialog box

Note : Assess to Authorize happens when the change is clicked on Request approval

[RaghavSh]

try below:

var ctask = new GlideRecord('change_request');
ctask.addQuery('change_request',current.sys_id);
ctask.addEncodedQuery('assigned_toISEMPTY');
ctask.query();
if(ctask.getRowCount()>0)
{
current.setAbortAction(true);
}
else{
current.state=-3
}

[RaghavSh]

@Rajesh77 did this worked for you?

[Musab Rasheed]

Hello,

Try below before business rule on 'change_request' table , condition is State changes to 'Authorize'

var ctask = new GlideRecord('change_task');
ctask.addQuery('change_request',current.sys_id);
ctask.addQuery('assigned_to' , '');
ctask.query();
if(ctask.hasNext())
{
gs.addInfoMessage('Change cannot be moved to Authorize state as there are CTASKS which are not assigned to anyone');
current.setAbortAction(true);
}

[Rajesh77]

this is the one i tried 

var ctask = new GlideRecord('change_request');
ctask.addQuery('change_request',current.sys_id);
ctask.addQuery('assigned_to' , '');
ctask.query();
if(ctask.getRowCount()>0)
{
gs.addErrorMessage(" Make sure to assign the CTASK's to the respective Assignee before clicking on Request Approval.");
current.setAbortAction(true);
}