Change Request rejected comments to mandatory

[traviswarren]

Hello all, Having a little issue with the UI Policy "Comments mandatory on rejection".   It appears that comments are not mandatory for Change Request's.

I made the update from blog post

https://www.servicenow.com/community/developer-blog/setting-approval-comments-to-mandatory-in-eureka...

This fixed the issue with Request Item tickets but not Change Request.

Overall, if the approval is for a Change Request the user is notified to enter comments if the State is Rejected but they can click save or update to bypass the mandatory field.

Any help is appreciated.  

Thanks.

[Pradeep Sharma · Accepted solution]

Hi Travis,

That should work, I am not really sure why it is giving the odd behavior. However for a workaround you can write a Business rule to achieve this requirement.

Business rule:

When :Before

Insert: true , update : true

Filter condition: state is rejected

Condition field under advanced : current.comments.nil()

Script:

gs.addErrorMessage("Comments are required when rejecting an approval");

current.state = 'requested';

current.setAbortAction(true);

[salemsap]

Hi Travis,

check is there any other script written with the condition like current.sys_class_name == 'change_request'.