Change request values missing in standard change request

Malaya
Giga Expert

I am using standard change template and while proposing a change, i see all the change request values, but when i save or request approval, i lost those values and those doesn't show up when the request goes for approval. Can someone advise where could be the issue?

Thanks,

Malaya

10 REPLIES 10

Aditya Mallik
ServiceNow Employee
ServiceNow Employee

That should not happen. Can you please upload screen shots showing the issue.


Malaya
Giga Expert

There is just nothing showing up there.. while entering info all the fields shows up but once i request approval or save.. all gone...


find_real_file.png


Hi Malaya


I would check the access control rules you have defined for the change_request table and add a save_as_template rule for one of the fields that is missing from the proposal.   This seemed to fix the issue for me.



Capture.PNG


Another note.. i am trying to fix this workflow which is not written by me. What i am noticing is for   change request value int he default value section.. there is this javascript which is being invoked..



javascript: new StdChangeUtils().getValue('default_values');