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09-07-2020 02:30 AM
Hello Everyone,
We have Change Risk Assessment feature , can one let us know how its setup and calculate the values.
In addition to that can we add more questions to the Change Risk Assessment page and also add help text to provide more info on the question?
Thanks
Kishore
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09-07-2020 03:53 AM
The entire setup should look something like this.
1. Risk Assessment > Create New or Open any existing RA that you want to edit.
2. Find the Assessment categories tab below.
3. Once your assessment category is opened, you'll need to create assessment metrics. These will basically be the questions. Find the tab below
Either you can modify the existing ones or create a completely new set.
Each metric (questions) will have a metric definition (responses and their impact).
This sets up your questionnaire.
For the values and risk setting-
1. In the Assessment Metrics, you'll find the Assessment metric definitions. These are basically the 'Responses' to the questionnaire. These define the level of criticality.
You can set up the values in these.
Finally, then you will need to create the overall risk calculation. For that come back to the risk assessment record.
Under the assessment thresholds, set up the scores. Say a score between 0-10 should mark the risk as Low. 11-15 as medium and so on.
Hope this helps.
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yesterday
Hi @Aj59
Please go through, these might be helpful:
https://www.servicenow.com/community/itsm-forum/assess-risk-in-sow-change-form/td-p/3134878/page/2
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746747
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