Assess Risk in SOW change form

labandar
Tera Contributor

Hello Fellow Devs,

I want to understand where the Assess Risk button is configured which is on Change form in the Service Operations Workspace - Overview tab. Can you please help me of where I can find it. I have already checked in UI Actions, UI Pages, UI Macros, UI Builder but I couldn't find it anywhere.

 

labandar_0-1735033192555.png

 

10 REPLIES 10

I have the same issue, not sure how it handles the Assess Risk button display. It is not displaying for non-admin users in the SOW Workspace. If a super guru there 🙂 could help, I'd appreciate! Thanks

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @labandar 

 

@Bhavya11 correctly mentioned the source, but what changes do you want to make?

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Dr. Atul G. - Learn N Grow Together
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@Dr Atul G- LNG Actually I want to check the code for the same because I have a used case to make Assess Risk Mandatory when ever I click on Request approval and the Change Request moved to Assess state. So, I want to check the logic for SOW. For Default view I achieved it using a UI page and created a dialogue box which calls the Risk Assessment window, but for SOW it was not working in SOW.

Hi @labandar 

 

Thanks for the the update. Yes, you are correct, and it looks like it is a bug. However, I tried in my PDI, and as soon as I fill out the mandatory fields, it goes to Assess, and the risk tab is missing. You can log a new support case as well if required.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Omkar Mone
Mega Sage

You might be able to find this in the UX Actions associated with SOW Workspace -

From your record click on the configure page as shown below and see if it helps

 

OmkarMone_0-1735197103991.png

 

 sys_ux_action_config.do%3Fsys_id%3Df03cde97534130108b91ddeeff7b12f5