Change RITM Priority After a Certain Number of Days

JGuerrero0323
Tera Expert

I have a flow where I want a task to be created when a user requests a computer.

The user should return the computer within a maximum of 14 days! What happens if this doesn't occur? Both the task and the created RITM should have a higher priority.

What has been challenging for me?

  • If the user returns the computer before the 14-day deadline, the priority should not change! The task and the RITM should be closed (normal flow).

 

What I tried:
In the Flow, I added a Wait for Condition that triggers when the SCTASK is marked Closed Complete.
At the same time, when the SCTASK is created, I started a 14-day timer in parallel.

JGuerrero0323_0-1742512831560.png

 


However, I couldn’t get it to work as expected.

Any suggestions or guidance would be greatly appreciated!

6 REPLIES 6

@JGuerrero0323 

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@JGuerrero0323 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader