I have a flow where I want a task to be created when a user requests a computer.
The user should return the computer within a maximum of 14 days! What happens if this doesn't occur? Both the task and the created RITM should have a higher priority.
What has been challenging for me?
- If the user returns the computer before the 14-day deadline, the priority should not change! The task and the RITM should be closed (normal flow).
What I tried:
In the Flow, I added a Wait for Condition that triggers when the SCTASK is marked Closed Complete.
At the same time, when the SCTASK is created, I started a 14-day timer in parallel.
However, I couldn’t get it to work as expected.
Any suggestions or guidance would be greatly appreciated!
