change Service Portal page URL

[stryker129]

Hi guys.

I've the following navigations:

https://my-instance.com/portal/     --- for list of users

https://my-instance.com/portal/?id=user_profile&sys_id=d34f5523dsfg       ---- for   specific user

The issue is in the BACK browser button: if I navigate from list of users page to specific user page - and then click "Go back" browser button - it redirects to the same page instead of list of users page.

Is there a way to fix that? how?

Thanks

[Andrew Wortham]

Hello Ivan,

I was unable to reproduce the issue you are experiencing.

The back button for the browser works specifically with the stack of pages you have visited.   And will navigate you back to the page you were previously on.

How does the Back button in a web browser work? - Stack Overflow

Navigating from

/sp?id=list&table=sys_user

to

/sp?id=form&table=sys_user&sys_id=00189b324f1e0200c0adfe618110c76d

and then back worked fine for me as well as from

/sp

to

/sp?id=user_profile&sys_id=6816f79cc0a8016401c5a33be04be441

and back.

Can you provide more details around what browser you are using and how to reproduce the issue?

Best,

Andrew

[stryker129]

Hi Andrew,

Sure. Here is the screen cast: YouTube   (sorry for the resolution)

Steps to reproduce:

1. Go to instance: in my case https://dev18775.service-now.com/nav_to.do?uri=/home.do%3F

2. Type in nav bar path to Service Portal page: in my case - https://dev18775.service-now.com/gfl_portal

3. Then go to specific customer - in my case https://dev18775.service-now.com/gfl_portal/?id=gfl_cust_prof&sys_id=9fdca1e5db623200b7d0f20ebf96191...

4. Now I need to get back to https://dev18775.service-now.com/gfl_portal   page by clicking "Go back" browser button - it returns me to https://dev18775.service-now.com/nav_to.do?uri=/home.do%3F instead of https://dev18775.service-now.com/gfl_portal

Any thoughts ?

[stryker129 · Accepted solution]

Using

location.href = 

instead of

location.replace

fixes my issue