Determining Approval Logic: All Approvers vs. First Approver

[Dzemchuk93]

We have a task to display the current approvers of a ticket to the end-user on the Service Portal.

While working on this task, I encountered a challenge: how to differentiate whether each approver must approve the record (Answers from all) or if approval from any one of them (First Answer) is sufficient.

My question is:
Is there any OOB (Out-Of-The-Box) mechanism to determine whether the approval is required from each approver (Answers from all) or just the first (First Answer)? This applies to both manual approvals and workflow-initiated approvals.

[Ankur Bawiskar]

@Dzemchuk93 

I don't think flag (Answers from all OR 1st Answer) is stored somewhere.

hence you can't show that on portal to user.

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[Dzemchuk93]

I couldn’t find any flag either, which seems odd.

I need this information so the end-user can understand whether they're waiting for approval from just one person or from everyone on the current approvers list.

I tried to figure out how the system differentiates whether it needs to wait for the remaining approvers or if one approval is enough, but I couldn’t find anything. It seems to be hidden.