Change State is not updating in Notes section whereas its moving to Authorize state in Workflow

[Chhavi Dixit]

Hi Everyone,

After moving the CR from Assess to Authorize State, its not showing in Authorize state in Audit History and in Notes section

Please help me.

Thanks in advance!

Regards,

Chhavi Agnihotri

[Dr Atul G- LNG · Accepted solution]

Hi @Chhavi Dixit 

It's an OOTB issue. I tested the same in my PDI, and it works fine. Try to repair the changed plugin. Also, is this happening with all the changes? And is the change moving to the 'Authorized' state or not?

[Dr Atul G- LNG · Accepted solution]

Hi @Chhavi Dixit 

It's an OOTB issue. I tested the same in my PDI, and it works fine. Try to repair the changed plugin. Also, is this happening with all the changes? And is the change moving to the 'Authorized' state or not?

[Chhavi Dixit]

Thank you so much @Dr Atul G- LNG 🙂 , which plugin we need to repair?

Regards,

Chhavi Agnihotri

[Dr Atul G- LNG · Accepted solution]

Hi @Chhavi Dixit 

Plugin id: com.snc.change_request

[Shivalika]

Hello @Chhavi Dixit 

This happens when there is too many things running in the backend, basically its performance issue. 

Just update the state using a backend script and it will start reflecting and it will move also. We also faced this a lot in "Assess" and also "Actual end date" didn't used to populate even after in "review" state.

var kb = new GlideRecord('change_request');
kb.addQuery('number','CHG0077296');
kb.query();
if(kb.next())
{
	kb.state = '-4'; //backend value for assess state update this
	kb.update();
}

Don't set the workflow false, because workflow needs to trigger in this case. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

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