Change State Model Transitions is skipping states

[Dazler]

Hi,

I have a Change process that creates a change task and create approvals at the same time (I had to create separate Flows for this, based on different triggers).  The approvals and the change tasks are creating successfully, but the issue that I am having is with the State Model Transitions.

I have created 2 Change Model Transitions that need to move to the CAB Approval state after all Change Task are complete and All approvals are approved.

The problem that I am encountering is if all the approvals are completed first and then complete all the Change Task then the Change Request state skips all the way Review, bypassing our CAB Approval.

But what is unusual, if I complete all the Change Task first and then finish up all the Approvals then the State moves successfully to CAB.

Has anyone ever encountered this before?  Or have any idea how to fix this?

Is there a way to maybe create 1 transition script to check to see if both approvals and change task are complete? May be that might work.

[Dazler]

Hi Susan,

I had to call ServiceNow who gave me that problem ticket number.  I ended up just using my work around which was to not use the Approval Change policy and use Regular Flow Approval instead.  I kept the Evaluate Change Model so that it would transition to different states.