Change state

Shpilmaa
Tera Contributor

Hi guys,

 

I Got some Groups on Work order table, and all the group have the same States, for example: Assigned, work in progress, close completed, etc'

 

now, i opened a new group, and i want different states, like on hold and etc'  

 

can i make it?

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Shpilmaa 

 

You can do , but what is the use case of same? You need to write ACL / scripts to make it.

 

 

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Dr. Atul G. - Learn N Grow Together
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AshishKM
Kilo Patron
Kilo Patron

Hi @Shpilmaa ,

Query - how groups are related to state field on work order form. If you need more state option for work order record then you can create new choice. ( same as on incident state form ).

 

-Thanks,

AshishKMishra


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