Issue with Sentiment Analysis ACL

[phaug]

We recently implemented Sentiment Analysis and found an issue with an out of the box ACL that's prohibiting users from seeing the sentiment fields on the case list view. 

The ACL is 'task_ml_sentiment'.  A number of users have the roles listed below, but the script is what's causing them to not see the field values. 

It does work if the script is commented out, but because it's out of the box I want to understand why it's there in the first place before turning it off or making changes to it.

[Maik Skoddow]

Hi @phaug 

the ACL just makes sure that users who are looking on records at table task_ml_sentiment also have read rights on the related task records. I cannot tell why it's not working for you, as I have no instance with that feature, but if you are sure there is an issue you could raise a support ticket with ServiceNow.

Maik

[phaug]

Are you familiar with that script? That's what seems to be causing the problem.

[Maik Skoddow]

Hi

the script is straightforward and no rocket science. If you want to get an answer you should provide more details. So how exactly is the problem occurring. Are there any error messages in the syslog?

Maik

[phaug]

So there issue is is that users with these roles can see the fields on the cases themselves and on the agent workspace records, but it's not allowing them to see the field values from the case table List view. I've included screenshots showing the difference when I'm impersonating a user with these roles. It doesn't make sense why it's visible on the record but not the list view. And there's an admin override so I can see them all the time in both the case record and table view.