Change text of \${URI} from LINK

[Mike Malcangio]

In our e-mail messages we would like to change the text of the URLs to something other than LINK when using ${URI} (for the technician's to link to their case, users their request in the app, etc.). Does anyone know of a way to do this?

We experimented with a mail script that looked this ...


var thisID = ${sys_id};
var thisHost = gs.getProperty('glide.proxy.host');
var hostParameters = "nav_to.do?uri=incident.do?sysparm_view=ess&sysparm_stack=incident_list.do&sysparm_query=active=true&sys_id=";
template.print("clicking here.");


Unfortunately, it worked for a spell and then quite working.

Any suggestions would be greatly appreciated for how to work around this one.

--Mike

[#2 · Accepted solution]

Mike, try using:

var thisID = current.sys_id
instead of:

var thisID = ${sys_id};
I think that might do the job!

[Mike Malcangio]

Bow that worked like a charm.

Thank you very much!

--Mike

[#4]

Where would this go? Would this go in an email template? Does this still work?

[john_roberts]

Yes, it would go in the email notification or template. Just make sure it's in mail_script tags.