Requested Item (field Stage)

[aaustriaco]

Hi, I'm new in developing applications in ServiceNow and I would really appreciate some assistance on the following;
1) Does anyone have any idea on how to override the STAGE field to be in actvie mode like being able to modify the value to different stages depending on the user roles? I know that it depends on what workflow is being applied.
2) What is the reason behind a user being able to create a separate item under Service Catalog>Open Records>Item when I think the correct process should be done doing a Request under Service Catalog>Open Records>Request?
Thank you very much in advance.

[ccajohnson]

It is unclear as to what you are trying to accomplish for the first item. Please let us know how you want this to behave so we can provide an appropriate solution.

For the second question, I am guessing that you are talking about the New button. There are ways of hiding the button if you feel that it should not be visible. Information on this can be found in the following wiki article:
http://wiki.servicenow.com/index.php?title=Personalizing_Lists#List_Control

[aaustriaco]

Hi Christopher, Thanks for your responsed.
Regarding the first item, I understand that an Item needs to have a Delivery Plan(i.e. PC Delivery Plan, Printer Delivery Plan, IT Service - General, IT Service - Network and so on) describing each steps on what the current status of an item(i.e. Assess or Scope Task with Delivery time = 1 day; Provide Service with Delivery time = 1 day).
Is there a way in which a user can just create a simple request with item/s and be able to change the State from Requested to "Closed" or "Completed". And at the same time the useer can manually change Item's Stage to "Completed". Because right now, I cannot change the Item's Stage because I believed it is being set automatically by the system and depending on the Task's State.
I also tried manually creating a Task correspnding to an Item and set the State to "Closed" but the Item's Stage did not change and still in "Waiting for Approval".
Please refer to the attached screenshot.
Thank you for you assistance.

[ccajohnson]

The delivery plan is what drives the flow of the requested item. You can have more granular control over the flow using workflows. You can create a simple workflow that does not create any catalog tasks. You can then change the stage within the workflow to whatever you need.

[aaustriaco]

I created a simple workflow and it works. Thanks again...!!!