Change the fields displayed in CSM Portal in the my lists section

[Luke James]

Good Afternoon, 

I am currently making some changes to the CSM portal, and I'm working within the "My lists" area. Basically I want to change the fields that are being displayed when a user clicks on All cases or My cases etc. 

How can I do this? 

Kind Regards, 

Luke

[Kieran Anson]

Hi,

Those are controlled by sp_instance_table records. Easiest way to access the right record is to do the following

As an admin, ctrl right click on the list widget you want to modify, and select instance options

Select the hamburger menu and open the instance options record in the platform view

Edit the fields using the slushbucket

[Luke James]

Hey @Kieran Anson , 

Thanks very much for your reply. I did try this, but it still bringing up fields that I have not chosen within the slushbucket for some some reason. Any Idea why this could be? 

Kind Regards, 

Luke

[Kieran Anson · Accepted solution]

Depending on your instance version, it may be taking the columns from the list layout of the 'csp' view. You can modify that by going to the sn_customerservic_case table, changing the view to 'Customer Self Service' and modifying the view as an admin

[Community Alums]

Hi @Luke James ,

• The widget referencing 'My list' is: https://<instance-name>.service-now.com/sp_widget.do?sys_id=dbc4afa2876723003c1c8467a7cb0be5&sysparm_view=
• Line 4 of server script is: data.list = new sn_customerservice.CSMServiceManagementUtil().getMyListsMenu();
• Script include mentioned in server script is : https://<instance-name>.service-now.com/sys_script_include.do?sys_id=61f86bca875723003c1c8467a7cb0bb0
• On the script include, the lines below are responsible for the filter conditions:

getMyListsMenu: function() {
              var list = [];
              var myListFilters = [gs.getMessage("All Cases"), gs.getMessage("Action Needed"), gs.getMessage("My Cases")];
              var query = [null, "stateIN6,18", "initiated_as_request=false"];
              var filters = ['all', 'act_needed', 'my_issues'];