Change the lookup query of List Collectors in Service Portal

[Christian Foer1]

I have a catalog item in the Service Portal, where I can select via List Collector some related Records.
Now when I type some characters in the field, i.e. "chri" I get a list of all Records, where the name starts with Christian.
I can see in the Chrome developer Tools, that the query is:

So my question is, if there is a way to change this query to 

nameLIKE

instead of

nameSTARTSWITH

so that I also get the Records like "Förster, Christian" ?

Best regards
Christian

[Dr Atul G- LNG]

Hi @Christian Foer1 

As far as I know, you can use wild characters like * or % to search better on any reference field.

[Christian Foer1 · Accepted solution]

Thanks, yes of course * at the begining is the normal way to go, but a pain in the ass for Endusers, who are not Servicenow Experts 🙂

I found a solution for that:

In sys_user_preferences, create an entry with:

It is documented here:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750081