Change time "ago" on Service Portal

[priisholm]

Hi guys! 🙂

In the ticket-widget'en on the Service Portal (Helsinki), ServiceNow will show date/times as "ago" (and it doesn't matter what the user-preferences are: calender, ago or both)

If you move the mouse over "6 min ago", ServiceNow will actually show the date+time:

In the ticket-conversions widget (HTML-part) it show the "sn-time-ago timestamp".

Of course I can clone the widget and change that part, but to what?

Thanks

Soren

[Goran WitchDoc]

I'll give them a nudge again and see if we can push this upwards.

//Göran

[SRJ]

Its works fine in the Created date , but not in the first highlighted part, Could you please suggest what to change

[Ishwar]

Hi,

For first Highlighted Part

Just replace the -

<sn-time-ago time-from="::e.sys_created_on"/>

with

{{e.sys_created_on_adjusted}}

This worked for me.

Regards,
Ishwar Agam

[Shiri]

Was this question resolved ?

[Wendy12]

This worked for me.  Hopefully helpful for others.

1. Copied the ticket fields widget. 

2. In the HTML template:

• Commented out the sn-time-ago line
• Added in the span line

3. In the Server script:

• added in the data.created line

4. Eat cake!