Change URL for knowledge articles on portal

[alexm3]

Hello,

I would like to know how to change the url of the knowledge articles on the service portal, currently the links look like this:

https://instance.service-now.com/sp?id=kb_article&sys_id=1b9d69bddbb13300b0716f77489619f3 

And I would like to change it to look something like this:

https://<instance>.service-now.com/kb_view.do?sysparm_article=KB0000000

Is this possible? And if yes, how? 

Thank you,

Alex

[Allen Andreas]

So....you basically want to route them to the back-end view of the Knowledge Article and not on the portal?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[alexm3]

Hi Allen,

No, I want to keep them on the portal. I just want the link to contain the KB number instead of the Kb sys id

So instead of &sys_id=1b9d69bddbb13300b0716f77489619f3  to have sysparm_article=KB0000000 

[VigneshMC]

I am able to get that without any changes, so that works OOB. You just have to update the widget so that it redirects users to an url using this KB number

[michal29]

Hello,

If anyone still need a solution in NewYork for the change of Knowledge article on Service Portal,

Where the permalinks were :

https://instance.service-now.com/hrportal?id=kb_article&number=KBXXXXXX

And that stopped working, but another one :

https://instance.service-now.com/hrportal?id=kb_article&sys_id=01994444444340919e7aaaaaa55555

is working.

The fix is to do a little change in the widget responsible for displaying articles: Knowledge Article Content

In the line of populateParameters you need to change the line:

data.params.sysparm_article = $sp.getParameter('sysparm_article') -> into ->

data.params.sysparm_article = $sp.getParameter('sysparm_article') || $sp.getParameter('number');

Regards,