Change URL for knowledge articles on portal

[alexm3]

Hello,

I would like to know how to change the url of the knowledge articles on the service portal, currently the links look like this:

https://instance.service-now.com/sp?id=kb_article&sys_id=1b9d69bddbb13300b0716f77489619f3 

And I would like to change it to look something like this:

https://<instance>.service-now.com/kb_view.do?sysparm_article=KB0000000

Is this possible? And if yes, how? 

Thank you,

Alex

[Harsha34]

Hi Vignesh,

I want the url to be changed from ?id=kb_article_view&sys_kb_id=9b4b9fcc3bff2a5072b466a985e45a87&kb_category=25546ec199200e102e00bdb8c253af6f     

to  ?id=kb_article_view&sysparm_article=KI123252

Thanks,

Harsha

[michal29]

Hello,

If anyone still need a solution in NewYork for the change of Knowledge article on Service Portal,

Where the permalinks were :

https://instance.service-now.com/hrportal?id=kb_article&number=KBXXXXXX

And that stopped working, but another one :

https://instance.service-now.com/hrportal?id=kb_article&sys_id=01994444444340919e7aaaaaa55555

is working.

The fix is to do a little change in the widget responsible for displaying articles: Knowledge Article Content

In the line of populateParameters you need to change the line:

data.params.sysparm_article = $sp.getParameter('sysparm_article') -> into ->

data.params.sysparm_article = $sp.getParameter('sysparm_article') || $sp.getParameter('number');

Regards,

[Monika Suchonsk]

Thank you Michal this resolved my problem!

[AmadasaniS]

Hi Michal 29 , 

We have a requirement related to Knowledge Base (KB) records. In KB record has an Article Type choice field with three values:

1. End User KB
2. General (End User & Tech Team)
3. Technical KB

For KB records with Article Type set to End User KB or General (End User & Tech Team) and State = Published, these articles should be visible in the Self-Service Portal search view.

However, KB records with Article Type = Technical KB are not visible in the Self-Service Portal search view. Please provide a solution to resolve and fix this issue.

Below, I have added a screenshot of the Self-Service Portal and marked in yellow the area where the search option is located, Please provide solution how to resolve this issue and solution

[AmadasaniS]

Hi Michal 29 

We have a requirement related to Knowledge Base (KB) records. In KB record has an Article Type choice field with three values:

1. End User KB
2. General (End User & Tech Team)
3. Technical KB

For KB records with Article Type set to End User KB or General (End User & Tech Team) and State = Published, these articles should be visible in the Self-Service Portal search view.

However, KB records with Article Type = Technical KB are not visible in the Self-Service Portal search view. Please provide a solution to resolve and fix this issue.

Below, I have added a screenshot of the Self-Service Portal and marked in yellow the area where the search option is located, Please provide solution how to resolve this issue and solution