Change URL of link in Attached Knowledge Related List

[spike]

I have enabled the Attached Knowledge Related list on the Request Item form. I've also created an on insert business rule that looks up in customer table and attaches a KB article to the raised request item and adds an entry to m2m_kb_task.

This is all working fine and when someone raises that request item, a knowledge article is attached.

However the link on the related list opens the KB article in the view kb_knowledge. This is the edit form for the KB artcle.

How can I get the link to open in kb_view so it's more user friendly?

Running on Tokyo.

Thanks

[Ratnakar7]

Hi @spike ,

You can modify the URL of the link to include the sysparm_view parameter with the value set to kb_view. This will ensure that the KB article opens in the view mode.

The modified URL should look something like this:

<a href="kb_knowledge.do?sys_id=<KB_ARTICLE_SYS_ID>&sysparm_view=kb_view">KB Article</a>

Replace <KB_ARTICLE_SYS_ID> with the actual sys_id of the KB article.

Thanks,

Ratnakar

[spike]

But where would I actually do that? I'm not building the URL in the first place.

The related list is using the m2m_kb_task table to generate the link. The column in question is a reference to the knowledge table.

How do I get access to the URL?

Thanks.

[spike · Accepted solution]

I figured out a way of doing this. It's not the most pretty solution but it works.

I added another column to my customer table table of URL. I set this to have a default value, calculated via a script that builds the URL that I want. 

I then created a new related list view (relationship) based on the sc_req_item table and my mapping table. I then made the new URL column the one that is seen by default on the related view.

It's not pretty because it shows the whole URL and I can find no way to make it pretty. But it works..