Changes under my active item on Employee Centre portal

[Snehal]

Hi ,

I need to change label "My Request" to "My tickets " and also need to change the down down list label like from open request to open ticket and from "Closed Request" to "Closed Tickets" on Employee Centre Portal .PFB the Attachment . Can anyone help me .

[Shoheb_IbaaBoss]

Hi,

Please try below and let me know if it works?

Changing Label "My Request" to "My Tickets":

1. Navigate to UI Policies:

   • Go to "Service Portal" > "Service Portal Configuration."
   • Open the "UI Policies" module.

2. Create a UI Policy:

   • Create a new UI Policy for the form where "My Request" is displayed (for example, the request list).

3. Condition:

   • Set a condition for the UI Policy to target the field where "My Request" is displayed.

4. Add an Action:

   • Add an action to set the display value to "My Tickets."

Changing Dropdown List Labels:

For changing dropdown list labels like "Open Request" and "Closed Request," you'll need to customize the related list widget or modules.

1. Navigate to Service Portal Configuration:

   • Go to "Service Portal" > "Service Portal Configuration."
   • Open the related Service Portal.

2. Edit the Widget or Module:

   • Locate and edit the widget or module responsible for displaying the dropdown list.

3. Adjust Labels:

   • Inside the widget or module, look for the labels "Open Request" and "Closed Request."
   • Modify the labels to "Open Tickets" and "Closed Tickets" respectively.

4. Save and Publish:

   • Save your changes and publish the portal to apply the updates.

Regards,

Shoheb